FAQ

Do you have a question or need style advice? Contact us, we’re happy to help.

To save you some time, you’ll find most frequently asked questions below:

PRODUCTS
Where can I buy MR MARVIS products?

MR MARVIS products are only available online via our webshop, in our flagship store: P.C. Hooftstraat 21, 1071 BL Amsterdam, and in our pop-up store: Schuttershofstraat 42 2000 Antwerp.

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What type of material do MR MARVIS products consist of?

The Originals are made of a high-quality, Oeko-Tex & BCI certified, cotton twill with an unmatched soft finish. We added 2% elastane which makes The Originals extremely comfortable to wear.

The Piqués are made of high-quality 100% organic cotton.

The Swims are made of high-quality quick-drying polyester (prints) or polyamide (uni colours) twill with a soft feel.

The Seersucker Swims are made of a high-quality 4-way stretch fabric, consisting of recycled polyamide (36%), organic cotton (31%), polyester (27%) and elastane (6%). The combination of quick dry and stretch is simply unique.

Where are the products produced?

MR MARVIS is proud to be involved in all steps of the production process. The design of our products is made in Amsterdam and was tried and tested extensively before taken into production. All of our products are crafted by hand in Portugal in an artisan workshop close to Porto, with an emphasis on high quality materials.

What is the best way to clean MR MARVIS products?

MR MARVIS products should be machine washed cold. Please don't tumble-dry. 

The colour of MR MARVIS textiles is designed to fade over time; this gives your pair a unique look.

How much do MR MARVIS products cost?

MR MARVIS’ shorts start at $89 All of our shorts are handmade in Portugal, solely using the the finest quality materials. By being online only, we cut out the middleman and pass these savings on to you. Shop your favourite colours here.

When does MR MARVIS release new colours and prints?

Sign up in the footer below for our email list to receive priority updates on launch timing of new colours and prints.

SHIPPING, EXCHANGES & RETURNS
Which countries do you ship to?

We ship worldwide. Isn't that just marvellous?

What are the shipping costs?

All orders to the US are shipped for free.

What is your delivery time?

Parcels will be handed over to the carrier within 24 hours.

Orders will be delivered within 4-6 business days.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your new pair of MR MARVIS.

Has my order been shipped?

When we ship your order you'll receive a shipping confirmation via e-mail which includes a Track & Trace number. This can be used to track delivery of your item(s). 

What is your returns & exchanges policy?

If you are not 100% satisfied with your product(s), you can return or exchange them within 100 days. In the US, we offer free returns/exchanges.

How can I exchange or return my order?

It’s simple to return or exchange your products. All exchanges/returns start by submitting them online first. Just start by entering your order number on the exchanges & returns page and the rest of the instructions will follow.

exchanges & returns page
I've returned my order to MR MARVIS. What happens next?

As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, we'll refund the money on the account used when placing the order within 14 days of receiving your request.

ORDERS
What is the current status of my order?

You can check the status of your order by logging into your MR MARVIS account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your order will arrive.

Can I still change my order?

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

PAYMENTS
How long does it take to obtain a refund?

Within 14 days after we received the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.

Which payment methods do you accept?

MR MARVIS accepts PayPal, and a range of credit cards including Visa, MasterCard and American Express. 

WARRANTY
What are the terms and conditions to return one of my MR MARVIS products?

You can try out our product(s) as far as necessary to make a purchase, like you would do in an actual shop. Returns because of the wrong fit or color need to be submitted in our customized return app within 100 days after receiving the products. The returned products need to be in new condition with tags attached.

If you have a MR MARVIS product which is in need of a repair or with which you have encountered a quality issue, please get in contact with us here.

Contact us
Does MR MARVIS offer a repair service?

MR MARVIS believes in the quality of its products, they’re made to last long. If your MR MARVIS product needs to get some extra attention after a while we gladly help you out. For damaged products (excluding decolorations and pilling) MR MARVIS offers a repair service to get your product(s) back in the shape they intend to be.

Want to make use of our repair service? Please get in contact with us here.

Contact us
To what extent can I make use of the MR MARVIS repair service?

Repairing is always better than not using your MR MARVIS product anymore. Therefore, MR MARVIS offers repair services for its customers. Based on the issue and the age of the product we want to find an appropriate solution.

ABOUT
Who is MR MARVIS?

Simply put, MR MARVIS designs, produces and sells a range of shorts/chinos that combine the ultimate fit with great style. Read our full story here.

Our story